Refund Policy

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Nos Conditions

REFUND POLICY

SMARTAUTO PLUS PTE. LTD (« the Company ») operates the website SmartGoTV (https://smartgotv.fr) (« the Site ») and is committed to providing its customers with high-quality IPTV services. If you are not satisfied with your purchase, you may be eligible for a refund in accordance with this Refund Policy.

Eligibility for Refund

You may be eligible for a refund if you meet the following criteria:

You have purchased a subscription for the SmartGoTV services through the Site.
You have not used the SmartGoTV services during the refund period.
You request a refund within 7 days of your initial purchase.

How to Request a Refund

To request a refund, please contact the Company at info@smartgotv.fr. You must provide your name, email address, and order number in order to request a refund. The Company will review your request and determine whether you are eligible for a refund.

Refund Process

If you are eligible for a refund, the Company will process your refund within 14 days of your request. The refund will be credited back to the original payment method used for the purchase. The Company is not responsible for any fees or charges that may be incurred by your bank or payment provider as a result of the refund.

Exceptions

The following exceptions apply to the refund policy:

If you have used the SmartGoTV services during the refund period, you will not be eligible for a refund.
If you violate the terms and conditions of the SmartGoTV website or this Refund Policy, you will not be eligible for a refund.
If the Company determines that you are abusing the refund policy, the Company may refuse to process your refund request.

Changes to the Refund Policy

The Company may update this Refund Policy from time to time by posting a new version on the Site. You should check this page periodically to ensure that you are familiar with any changes.

Contact Information

If you have any questions or concerns about this Refund Policy or the Site’s refund process, please contact the Company at the following address: SMARTAUTO PLUS PTE. LTD 60 Paya Lebar Road #08-55 409051 Singapore Email: info@smartgotv.fr By using the Site and its services, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms and conditions.